ZEBRACLUB SHIPPING & RETURNS

THE ZEBRACLUB RETURN POLICY:

To start the return process all of the following conditions must be met:

  • The item or items to be returned must be full price items. 
  • The return must be requested within 14 days of the delivery date.
  • Must be in the original condition you received it in, unworn and unaltered.
  • All original tags attached and free of damages caused by the customer. (No returns on masks, socks and/or any undergarments).

Please note:  All sales on discounted, marked down merchandise, or a coupon was applied at checkout are priced for final sale with no returns/exchanges and no price adjustments.

To request a return or exchange on full price items, please email customer.service@zebraclub.com with subject line titled: "RETURN REQUEST"  with your order number included in the subject line, and we will email you further instructions. Please include a copy of the invoice with all parcels.

Once received, returns or exchanges will be processed within 2 business days. 

If the item that was received is defective due to the manufacturer, we will offer an exchange. 

BRINGING ONLINE ORDERS IN-STORE:

Our Downtown Seattle location will take online orders, for a return or exchange in-store for full price items within 14 days of delivery with online invoice.

Any product that gets returned must be in the original condition you received it in, unworn, unaltered, all original tags attached and free of damages caused by the customer.

We would love to shop with you if you come in-store!

Zebraclub

1901 1st Ave

(206) 448-7452

Seattle, WA 98101

 

SHIPPING POLICY:

Most domestic orders are delivered in 3 – 5 business days. Zebraclub.com is not responsible for any shipping delays which we cannot predict. Orders shipped on the next business day and orders placed over the weekend will ship on the following Monday.

Domestic orders:

Free Standard Shipping Orders of $100 and up 
Standard Shipping $12.95
3 Day Shipping $28.00

 

 Shipping to Alaska, Hawaii

Standard Shipping $18.00

 

Note that Zebraclub.com is not responsible for items lost or damaged during transit.

All online orders are subject to availability. If we are regrettably unable to fulfill your order, we will notify you as soon as possible.

*Sorry we do not ship internationally at this time